Prime Repair Solutions

Term Services

By using this website to book service, you agree to comply to be bound by these terms & conditions if you do not agree to these terms & conditions, do not book service with us.

Booking Confirmation

Booking service online doesn’t guarantee you a spot for that date/time, you will be contacted by email or phone with a confirmation.

In order to reserve your service date and time, a deposit of $70 will be applied. This fee is NON-REFUNDABLE, but deductible from the total cleaning price.

WE REQUIRE AT LEAST 24 HOURS OF NOTICE (this is to secure jobs for our technicians for the next day and will give us time to find a replacement job in case you cancel or reschedule).

The $70 booking confirmation fee will automatically convert into a cancellation fee in case you fail to notify us 24 hours before your scheduled appointment. The $70 is non-refundable which means you will have to pay another deposit when booking again.

The client can only reschedule their service 24 hours prior to their scheduled appointment with a maximum of 3 counts. More than 3 will forfeit their $70 and will automatically convert it to a cancellation fee.

Right To Refuse Service

We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, or disconnected utilities.

Our employees have the choice to leave if the home is in an extremely unsanitary condition or if they feel unsafe/threatened. If you book a service that is unreasonable, the technician may refuse service on the spot & you will be charged the cancellation fee.

Pets

We will gladly work around pets. We ask that indoor activity be limited for service efficiency & safety reasons, if your pet becomes anxious or presents a safety concern, Prime Repair Solutions reserves the right to remove its employees from the property.

Our employees are instructed not to enter the property if they believe an animal is a threat, pets may behave differently if a family member is not present. If the removal of our employee iis due to aggressive pets, our cancellation policy will apply.

Service Fees

Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual scope of the project and complexity. To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to let you know if we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee.

We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards, Prime Repair Solutions will contact the client to discuss price if the project differs drastically from the original bid.

Payments

Payments must be made on the service day by e-check, Venmo, or credit card.

Refund Policy

We do not offer refunds, all sales are final, we have built our business providing our clients with the best possible service available, still, we realize that we are human, and things can go wrong from time to time, should this happen email or call us within 24 hours & we will rectify the error at no charge.

Alarm

If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code & proper directions for use. If the code should change please let us know so you do not incur a lockout charge.

Breakage/Damage & Loss Policy

While an occurrence is rare, the possibility of breakage or damage is present while we service. Our technicians exercise reasonable care when servicing your property, we carry insurance for damage or breakage caused by our technicians.

We are not liable for damage that is caused by normal wear & tear, improper installation of an item in your home, artwork, collectibles, or family heirlooms not disclosed during the booking process, these items include but are not limited to the following

Artwork, Collectibles & Family Heirlooms: These items are expensive & impossible to replace. The client should point out such items to us before starting service. Please advise us how you would like your fragile items handled & their care. Notification must be made within 24 hours of breakage/loss of any personal items. Identical replacement is always attempted but not guaranteed.

Inclement Weather

We will be closed for business when local weather conditions keep us from operating.

Non-Solicitation Of Prime Repair Solutions Employees

As our customer, we ask that you agree not to solicit or hire any of our employees to work directly for you. Our professional technicians are background checked, their references verified & have completed comprehensive technical training. Significant time, resources & money are invested in each new employee before we allow them to enter our customer’s home.

Prime Repair Solutions reserves the right to change these terms & conditions at any time without prior notice to you.